Enhances SaaS support with AI, integrates seamlessly, boosts productivity.
Duckie is an AI copilot specifically designed for SaaS customer support teams, transforming how support queries are managed. By seamlessly integrating with popular support platforms like Slack and Zendesk, Duckie helps to reduce resolution times, improve customer satisfaction, and enhance overall productivity. Its advanced features streamline support workflows and provide intelligent solutions to common customer service challenges. Key features include Knowledge Search, which efficiently scans and retrieves information from a comprehensive knowledge base; Resolution Memory, which remembers previously found solutions to speed up future resolutions; Bug Investigation, providing detailed error logs to assist engineering teams; and Seamless Integrations with platforms like Slack, Zendesk, and Sentry. Duckie is widely adopted across various sectors, including SaaS providers, e-commerce platforms, tech startups, and customer support outsourcing companies, making it a versatile tool for enhancing customer support operations.
Free Trial: Start with a no-cost trial to evaluate Duckie’s features and benefits. Subscription Model: Offers various subscription plans tailored to different business sizes and needs.
License: Proprietary
