Helport AI and Atome: A Strategic Leap in Fintech
Helport AI and Atome expand their partnership, showcasing AI's transformative impact on fintech customer service and operational performance.
Helport AI and Atome: A Strategic Leap in Fintech
Helport AI Limited, a global leader in AI-powered customer communication solutions, has announced the expansion of its strategic partnership with Atome, a prominent Buy Now, Pay Later (BNPL) platform operating across Southeast Asia. Since the partnership’s inception in May 2025, Helport AI's Philippines-based teams have delivered exceptional results, rapidly climbing to the top of Atome’s regional performance rankings in both spending and loan product portfolios.
Background: Partnership Launch and Early Success
The collaboration began on May 19, 2025, when Helport AI deployed 78 trained agents utilizing its flagship AI Assist platform to support Atome’s card and cash repayment services. AI Assist functions as a real-time co-pilot, providing intelligent guidance and operational tools to customer contact teams. This technology enables agents to improve sales efficiency, enhance customer engagement, and reduce operational costs while maintaining compliance with fintech regulations.
Within the first month, one Helport AI team advanced from fifth place to first in Atome’s regional performance metrics. By July, both deployed teams secured the top spots, demonstrating the effectiveness of Helport AI’s AI-driven training and onboarding processes. Jason Lim, Site Manager at Atome Malaysia, emphasized the significance of these results, stating, “The exceptional results achieved by a newly established team underscore the transformative impact of AI and the distinctive capabilities of Helport AI in training and onboarding high-performing agents.”
Key Features of the Partnership and Technology
- AI Assist Platform: Helport AI’s proprietary technology that acts as a real-time assistant during customer interactions, providing agents with contextual insights, compliance prompts, and sales strategies.
- Rapid Training and Scaling: AI-powered onboarding processes have enabled Helport AI to quickly train and deploy agents tailored to Atome’s specific business needs.
- Focus on Compliance and Performance: The platform ensures agents operate within regulatory frameworks while achieving high customer satisfaction and loan portfolio growth.
- Customized Voice-Based BPO Teams: Helport AI specializes in creating voice-centric business process outsourcing (BPO) teams skilled in fintech client requirements.
Leo Luo, Vice President of Helport AI, highlighted the strategic value of the partnership, saying, “This partnership exemplifies Helport AI’s ability to leverage its leading AI technology to rapidly train and scale compliant, high-performing, voice-based BPO teams customized to the specific requirements of fintech clients.”
Industry Context: BNPL Growth and AI Integration
Atome is one of Southeast Asia’s fastest-growing BNPL platforms, offering flexible payment options to consumers across multiple countries. The BNPL sector has seen rapid expansion due to increasing consumer demand for installment-based financing and the growing adoption of digital payments. Integrating AI-enabled customer service platforms like Helport AI’s is becoming a key competitive advantage for fintech companies seeking to scale operations without sacrificing service quality.
The successful partnership between Helport AI and Atome exemplifies how AI technologies are transforming fintech customer engagement by enhancing agent capabilities rather than replacing human interaction. This approach aligns with Helport AI's mission to empower workers to perform like experts through AI augmentation.
Future Plans and Expansion
Following the top performance ranking, Helport AI and Atome are deepening their collaboration, with plans to scale the AI-enabled agent teams further across the region. The companies are reportedly exploring additional programs to expand AI-driven customer contact solutions to new product lines and markets where Atome operates.
This strategic expansion reflects growing confidence in the effectiveness of AI-powered BPO teams and underlines the increasing role of intelligent automation in financial services customer support.
Visuals Related to the Story
- Helport AI Logo and AI Assist Platform Interface: Official branding and screenshots demonstrating the AI Assist dashboard used by agents.
- Atome Branding and BNPL Service Visuals: Atome’s logo and promotional materials highlighting their BNPL offerings.
- Photos of Key Executives: Leo Luo (Vice President, Helport AI) and Jason Lim (Site Manager, Atome Malaysia), representing leadership behind the partnership.
- Infographics: Performance ranking charts showing the rapid improvement and top placement of Helport AI teams within Atome’s metrics.
The Helport AI-Atome partnership illustrates a significant milestone in fintech customer service innovation, showcasing how AI can elevate operational performance and customer experience in emerging financial technology markets. This collaboration not only boosts Atome’s competitive positioning but also sets a precedent for AI-driven workforce augmentation in the BNPL industry.
